This article includes insights from the Google Search team podcast with John Mueller and Martin Splitt.

Want more customers to find you online?

A small bakery owner checks her laptop at the counter, hoping online search brings new customers through the door.

93% of online experiences begin with a search engine. If you run a small business, learning the basics of SEO can be an effective and affordable way to reach new customers, starting today.

This guide combines insights from Google’s own SEO team with practical steps you can take right now.


What is SEO, and why does it matter for small businesses?

“Everyone who is about to get in contact with SEO probably has more or less the same questions.”
Martin Splitt, Google Search Advocate

Search engine optimization (SEO) means making your website easier to find on Google and other search engines. For small businesses, SEO is like putting your shop on Main Street, even when your budget is tight.


Step 1: lay a strong technical foundation

An infographic of a house on a solid foundation with tips to use a popular website builder and read the SEO Starter Guide.

“If you’re using something common like WordPress, Wix, Squarespace, probably the technical foundation is kind of okay and you can focus more on the content side.”
John Mueller, Google Search Relations

Quick tip:

  • Use a popular website builder. These builders usually handle the technical basics.
  • For a fast check, read Google’s SEO Starter Guide, which covers the essentials.

Step 2: define what success looks like

A hub-and-spoke diagram linking a website goal to more calls, online sales and foot traffic, the outcomes to define before SEO.

Before you work on SEO, know your goals.
Ask yourself:

  • What do you want your website to do?
  • Do you want more calls, online sales, or foot traffic?

“What is the goal of your website? Essentially, what is the conversion that you want to track?”
John Mueller

Free worksheet: Download the Local SEO Google Business Profile (GBP) Checklist


Step 3: know your audience: ask, don’t guess

A business owner chats with a customer and notes their answers, learning how people find the business instead of guessing.

Knowing how customers find you strengthens your SEO strategy.

  • Ask your current customers: “How did you find me?”
  • Keep a log of the search terms and questions you hear.

“Build up this collection of searches that people have done.”
Martin Splitt


Step 4: create content that answers real questions

A comparison chart contrasting the broad keyword bakery with the specific best vegan bakery in Austin, showing why specific works better.

Your site content must solve your customers’ problems.

Pro tips:

  • Target specific keywords (for example, “best vegan bakery in Austin” instead of “bakery”).
  • Write blog posts or FAQs that answer the questions you hear most.
  • Update older content to keep it fresh and relevant.

“If you know what your potential customers are searching for, then you have it easier to understand what you should provide on your site.”
John Mueller


Step 5: make sure Google can find you

A quick-check infographic: type your business name into search, and either your site appears or you check your settings.

Quick check:


Step 6: measure and monitor your progress

A small business owner reviews website performance on a laptop and logs notes, tracking progress month by month.

Set up free tools like Google Search Console and Google Analytics to track visitors and keywords.

  • Track your goals: Are you getting more calls? More leads?
  • Review your results monthly to spot trends and opportunities.

“Set up Search Console for your website so that you see the searches that people are doing.”
John Mueller


Step 7: experiment and learn

A three-step loop of trying a change, waiting a couple of weeks and checking rankings and traffic to learn what works.

SEO needs ongoing attention.

  • Try changing headlines, adding new services, or publishing fresh blog posts.
  • Wait a couple of weeks, then check whether your rankings or traffic improved.

“You can just try things out. Let it sit for a couple of weeks, see what happens and monitor to see if it’s doing what you want.”
John Mueller


Step 8: know when to hire an SEO pro

A two-column infographic contrasting red flags such as overnight guarantees with good signs like honest communication and measurable improvements.

If you hit a wall or want to grow faster, consider outside help.

Red flags to avoid:

  • Guarantees of “#1 ranking overnight”
  • No clear reporting or results

Look for:

  • Clear, honest communication
  • Measurable improvements in traffic or leads

What about AI and the future of SEO?

A hub-and-spoke diagram showing a website as the foundation that connects search engines and generative AI tools to visibility.

Even with generative AI tools, your website is the foundation for online visibility.

“Having a website is the basis for being visible in all of these systems.”
John Mueller


Ready for more?

A business owner takes notes while watching an online lesson on a laptop, ready to learn advanced SEO strategies.

Take the next step:

  • Enroll in the Treasure Map Entity SEO Course
    Learn advanced strategies for improving your search results, tailored for small businesses.
    (Early bird pricing is available.)
  • Questions?
    Leave a comment with your top SEO challenge, or share what has worked for you.

Additional resources

Three resource cards for the SEO Starter Guide, Search Essentials and Treasure Map Course, for small businesses wanting to learn more.

Conclusion

SEO does not have to be overwhelming.
Focus on the basics, know your goals, and take action each month. You build a steady stream of customers who find you when it matters most.