Refund policy

Effective date: July 6, 2024

Last updated: October 12, 2026

At Casey Keith, we provide access to custom GPTs designed for use with OpenAI’s ChatGPT through subscription-based plans. Subscriptions give you access to these tools through the email address linked to your order and require an active OpenAI ChatGPT account. When you access the custom GPTs in ChatGPT, you are asked to verify your email address to confirm an active subscription. Digital products and subscriptions are final sale. We do not offer refunds after a purchase is completed, except as stated in section 4.

1. No refunds

  • Subscription-based services: All subscription purchases are final. We do not provide refunds for any charges already incurred.
  • Delivery of the service: We consider the service delivered once you can access the custom GPTs through your linked OpenAI ChatGPT account after email verification.

2. Subscription cancellation

  • Future billing cycles: You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle.
  • Loss of access: After you cancel, we revoke access to the custom GPTs once the current billing cycle ends.
  • No partial refunds: We do not provide refunds or prorated credits for unused portions of a billing cycle.

3. Email verification and OpenAI ChatGPT access

  • Email verification: When you open the custom GPTs in ChatGPT, you are prompted to verify your email address to confirm an active subscription. We grant access only after successful verification.
  • Active ChatGPT account: Access to custom GPTs also requires an active OpenAI ChatGPT account. You are responsible for maintaining this account to use the service.
  • Compatibility: Our custom GPTs are designed exclusively for use within OpenAI ChatGPT. We do not issue refunds if you cannot use the service because of issues with your OpenAI account or compatibility constraints outside our control. The exceptions in section 4 still apply.

4. Exceptions

The only exceptions to this no-refund policy are:

  • We did not deliver access to the custom GPTs, or did not make them accessible, because of an error on our part.
  • A duplicate transaction or charge occurred.

If you believe your situation qualifies for an exception, contact us at casey@caseykeith.me within 7 days of your purchase. Provide your order details and a clear explanation of the issue.

Contact us

If you have questions about this Refund policy, contact us:

  • Email: casey@caseykeith.me
  • Mailing address:
    Casey Keith
    3620 Samuel Ave
    Apt. 1
    Oxnard, California
    93033-1312

We appreciate your understanding of this Refund policy and your trust in Casey Keith.