Effective date: July 6, 2024
Last updated: October 12, 2026
At Casey Keith, we provide access to custom GPTs for ChatGPT through subscription-based plans. These are digital products and services delivered when your subscription is activated, so we do not accept returns. Review this policy before you make a purchase. The Refund policy states the only exceptions.
1. No returns
- Final sale: All subscription purchases are final. We do not accept returns once the service is activated.
- Digital services: You access custom GPTs online through your OpenAI ChatGPT account, which makes them ineligible for returns.
2. Email verification requirement
- Verification process: To access the custom GPTs, you are asked to verify your email address within ChatGPT to confirm your subscription. This policy applies whether or not you complete verification.
3. Cancellation of subscription
- End of cycle access: Although we do not accept returns, you can cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. At that point, we revoke access to the custom GPTs.
- No returns after cancellation: Cancellation does not entitle you to a return or refund of any previously billed subscription fees.
4. Exceptions
The only exceptions to our no-refund policy are the exceptions in the Refund policy:
- We did not deliver access to the custom GPTs, or did not make them accessible, because of an error on our part.
- A duplicate transaction or charge occurred.
If you believe your situation qualifies for an exception, contact us at casey@caseykeith.me within 7 days of your purchase. Provide your order details and a clear explanation of the issue.
Contact us
If you have questions about this Returns policy, contact us:
- Email: casey@caseykeith.me
- Mailing address:
Casey Keith
3620 Samuel Ave
Apt. 1
Oxnard, California
93033-1312
We appreciate your understanding of this Returns policy and your trust in Casey Keith.