Last Updated: November 30, 2024
Overview
This No-Refunds Policy (“Policy”) applies to all digital products and services purchased from caseykeith.me (“we,” “us,” or “our”), including, but not limited to, custom GPTs and digital tools.
Digital Product Nature
Due to the immediate delivery and instant access nature of our digital products and services:
- All sales are final
- No refunds will be issued once access has been granted
- No refunds will be provided for any unused portion of a subscription or service
Rationale
Our no refunds policy exists because:
- Digital products are immediately accessible upon purchase
- These products cannot be “returned” in the traditional sense
- Products can be copied, downloaded, or accessed immediately after purchase
Exceptions
While we maintain a strict no-refund policy, we may consider exceptions in the following rare circumstances:
- Technical delivery failure where access was never granted
- Documented duplicate charges for the same product
- Service unavailability exceeding 72 consecutive hours due to our technical issues
Before Purchase
To ensure customer satisfaction and prevent refund requests, we recommend:
- Carefully reviewing all product descriptions
- Reading any available documentation or specifications
- Ensuring your systems meet any technical requirements
- Contacting us with questions before making a purchase
Technical Support
While we do not offer refunds, we are committed to helping you succeed with our products. If you experience technical difficulties, please get in touch with our support team for assistance.
Contact Information
For questions about this policy or technical support:
- Email: casey@aseykeith.me
- Website: case Keith.me
Policy Updates
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.
By purchasing, you acknowledge that you have read, understood, and agree to this No Refunds Policy.